Citi
    Published
    June 21, 2024
    Location
    New York, New York
    Category
    Job Type

    Description

    Position Summary

    The U.S. Personal Bank delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment, and geography.

    Marketing & Franchise Development team is focused on Digital Sales transformation and enabling next-gen existing customer evolution. This individual would manage our Post login cross-sell strategy to our existing customers across all Lending, Retail Bank and Wealth products. This individual contributor role will report into SVP, Digital Sales and would lead a Digital P&L function across a Product line like Lending, Retail or Wealth.

    Responsibilities

    • Define and lead the end-to-end Post Login digital sales strategy across Lending, Retail or Wealth products.
    • Lead and own the scorecard KPIs that Citi will use to drive existing customer cross-sell and define end-state success, lead with a Performance Marketing mindset.
    • Lead digital commerce scorecard, funnel KPIs while ensuring customer experience and deliver breakthrough levels of performance against a Product line.
    • Partner with US Consumer Marketing, US Consumer Analytics, US Consumer Digital, US Consumer Product teams to drive core KPIs, Digital Experience Innovation and act as a Digital SME for New Product launches/enhancements.
    • Lead and execute Test & Learn (CRO) ideas while championing an always on ‘Test & Learn’ mindset.
    • Leverage robust research, analytics, and data-driven insights to develop and progress digital and marketing roadmaps, tailor client experiences, drive full-funnel productivity, and drive higher client engagement.  Partner with US Consumer Analytics to define always-on, real-time dashboards that enable rapid opportunity identification and action.
    • Partner with US Consumer Digital to develop and refine product roadmaps that accelerate digital cross-sell, drive personalization and engagement, and create experiences that drive repeat and loyal buyers of Citi’s products and solutions.
    • Maintain a close partnership and high level of synergy with technology, operations, and risk partners among others to progress overall objectives.

    Qualifications

    • 7+ years of experience in Financial services or Fintech leading strategy and execution, with demonstrable and measurable results.
    • Deep knowledge of Digital Sales Funnel, Adobe Analytics, Digital tagging, Web, and Mobile merchandizing strategy enabling end-2-end horizontal customer journey.
    • Deep knowledge of Adobe Target enabling Test & Learn in Post Login journey, thereby leading with a Performance Marketing mindset.
    • Understanding of Consumer Banking products, passion around emerging technologies and how they will change consumer experiences.
    • Demonstrated sound business judgment, analytical acumen, consumer-centric mindset and communication skills.
    • Seasoned, passionate, and mission-driven digital, marketing and analytics professional with a demonstrated ability to develop a vision, drive and manage the execution of that vision, and deliver top-tier results.

    Education

    • Bachelor’s degree required in Business, Marketing or a related field; Master’s degree preferred.
    • Adobe certified professional preferred

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