American Express
    Published
    June 16, 2024
    Location
    New York, New York
    Category
    Job Type

    Description

    You Lead the Way. We’ve Got Your Back.

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let’s lead the way together.

    The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

    Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation.

    The Global Digital Payments & Partnerships team is a high impact group within Amex Digital Labs responsible for launching, managing, and expanding new digital payments products and partnerships, including Apple Pay, Google Pay, Samsung Pay, Meta, and other emerging players in the space.

    Role Description:

    As Senior Manager, you will lead the global Apple Pay partnership. You will own senior-level partner relationships, lead major contract negotiations, develop the overall partnership strategy, and oversee the go-to-market planning for new products and experiences. You will collaborate extensively with the Digital Labs Product and Product Enablement teams and a broad range of internal and external stakeholders across Strategic Partnerships, Marketing, Network, and Legal, among others. You will also serve as a global advisor to the 20+ local market teams where Amex is live with partner digital wallets today and support the overall payments innovation strategy for Digital Labs.

    Key Responsibilities:

    • Serve as the lead partner manager for Apple Pay and other emerging digital payments partnerships
    • Develop and adapt partnership/go-to-market strategies to meet AXP goals in the rapidly evolving digital payments landscape
    • Lead Apple Pay and other partner business operations; collaborate with product, enablement, and network teams on the development of new products, experiences, and market expansion
    • Identify new business opportunities, negotiate new and expanded strategic partnerships, and obtain internal alignment from key stakeholders
    • Coordinate with advertising, marketing, PR, and international colleagues to enhance the impact of new launches
    • Monitor the evolving digital payments landscape to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition

    Qualifications:

    • 3-5 years of relevant experience in partner management, strategy, or business development
    • Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners
    • Ability to think strategically and creatively to develop winning digital payment product and platform strategies
    • A self-starter with an ability to excel in a dynamic environment and switch gears as needed
    • Strong interest in digital payments, Big Tech, eCommerce trends and digital product
    • Strong program management skills and ability to manage complex workstreams
    • Bachelor's Degree required

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    • Competitive base salaries
    • Bonus incentives
    • 6% Company Match on retirement savings plan
    • Free financial coaching and financial well-being support
    • Comprehensive medical, dental, vision, life insurance, and disability benefits
    • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
    • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
    • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
    • Free and confidential counseling support through our Healthy Minds program
    • Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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