May 10, 2024
Buffalo, United States of America
Job Type


Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Senior Business Manager supports the US Head of Global Payment Solutions (GPS) Business , Revenue and Control Management and has a broad remit covering aspects of project management, business analytics, business planning, and business performance management. In addition, this role will be responsible for planning and implementing short and long-term strategies to strengthen GPS’ position within the market.

Here’s what you can expect:
As our Senior Business Manager, you will:

  • Drive strategic initiatives within GPS including those initiatives that:
    • focusing on client experience improvements
    • revenue optimization
    • process improvements
    • advancing the US GPS ESG agenda alignment
    • Foster a world-class culture by driving key people agenda items to enhance employee engagement and workplace positivity within GPS.
  • Serve as Affiliate Lead, overseeing PLA activities and new account/service implementations.
  • Lead production, evaluation, and interpretation of comprehensive management reports, including financial performance, FTE reporting, policy adherence, and training completion.
  • Manage various controls, the associated control management plans, and any other activities as required.

For this role, HSBC targets a fixed pay range between $98,000 and $155,000.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.


In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

You’ll likely have the following qualifications to succeed in this role:

  • Business presentation skills, both in creating visual presentations, and providing oral and written presentations. Presentation/writing sample required.
  • Experience leading large and complex Program’s with senior executive engagement that support the core strategies and focuses of GPS locally and globally.
  • You’re a collaborative teammate, but also a self-starter who is able to work independently with an entrepreneurial drive.
  • Strong Data Analysis experience – performing data analysis via excel, and translating that analysis into tangible business recommendations.
  • High level of objectivity and ability to challenge senior management on various aspects of their business.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment.  You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.  We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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