April 20, 2024
    Tokyo, Japan
    Job Type


    About The Role

    At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

    As the Head of Markets Operations, Japan, you are responsible in managing the Global Markets operational support units within Japan, and for ensuring sound operational management that achieves both operational efficiency and effective control of operational risk. As you are in a senior leadership role in managing Japan Market Operations in confirmations, settlements, operational controls, you will maintain relationship, governance and oversight of Japan Markets Operations operating offshore in Hub centres on a day-to-day basis. You will manage the senior stakeholders of Japan Markets Head and Markets business on trading, sales, product, and operational matters, including the support of Country COO for Japan Branch and Securities Company.

    In addition, you will lead resource planning and management for function, including managing staffing levels and costs against optimum model to deliver cost effective service to the business. You will ensure appropriate MIS and business statistics are in place to track trends in key workload and business drivers and monitor team outputs against minimum performance standards / metrics. In addition, you will proactively promote a service provider relationship with internal customers, based on mutual understanding of roles and agreed standards for performance and interactions.

    Role Location: ANZ Branch Tokyo, Japan

    Role Type: Permanent, full-time

    What will you bring?

    To grow and be successful in the role, you will ideally bring the following:

    • Strong understanding of the financial services industry and deep knowledge of international banking products including Treasury, FX, Lending and Payments.
    • Extensive experience with customer database systems, such as Razor, MIDANZ, etc.; experience with SWIFT and local payments systems (e.g., RTGS).
    • Proven experience leading high performing teams in cross-cultural environment.
    • Practical knowledge of operating risk and compliance policies and procedures.
    • Excellent influencing and stakeholder management skills.
    • Business level proficiency in English and Japanese both written and verbal as the role will be dealing with stakeholders and teams globally.

    You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

    Why join us?

    There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

    But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

    We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

    You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

    To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 60809.

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