July 8, 2024
347 Riverside Avenue, Jacksonville, Florida
Job Type


As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

As Finance Shared Services Manager, you’ll will oversee our global expense reporting teams with daily functions. Handle escalations and ensure team is responding to emails and voice mails timely to meet SLA's. Will also include reporting and other projects as assigned. This position reports to Director - Finance Shared Services, who is the Global Process Owner of Corporate Credit Card, Expense Reporting and Travel Compliance.

What you will be doing

  • Develops, leads, manages and motivates staff.

  • Monitors staff performance, works with Human Resources on issues and works with employees to implement goals and document progress.

  • Ensures department creates and processes accurate output in a timely manner according to company processes and standards.

  • Develops and maintains production schedules.

  • Manages and controls finance system(s), researches system problems and works to resolve with IT staff.

  • Identifies areas of potential improvement within the finance system.

  • Develops and maintains service level agreements (SLA) with internal customers.

  • Supervises, reviews, researches and resolves customer-related inquiries according to SLAs.

  • Uses reporting to illustrate potential opportunities, issues or problems.

What you will need

  • Bachelor’s degree in business or the equivalent combination of education, training, or work experience in a finance shared services environment.

  • 5+ years of experience with Expense Reporting, Corporate Credit Cards, and/or Travel.

  • Strong knowledge of Oracle Cloud Expense.

  • Requires strong management skills.

  • Detailed knowledge of FIS finance shared services.

  • Ability to identify, address and resolves employee related issues.

  • Strong analytical, statistical, and problem-solving skills.

  • Ability to utilize judgment in decision making process and decisions related to job tasks.

  • Ability to meet tight deadlines.

  • Proficiency in Microsoft Office, e.g., Excel, Outlook, Word, and PowerPoint.

  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations.

  • Ability to communicate effectively with all levels of management in an organized, professional manner.

  • Skill in productivity, planning, and workload management.

  • Ability to design, document, and implement process improvements.

  • Strong system management/control experience.

  • Ability to work independently, with minimal supervision; take charge of a project through completion/implementation.

What we offer you

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

  • Flexible and creative work environment.

  • Diverse and collaborative atmosphere.

  • Professional and personal development resources.

  • Opportunities to volunteer and support charities.

  • Competitive salary and benefits.

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