PNC
    Published
    July 11, 2024
    Location
    Remote, Remote
    Category
    Job Type

    Description

    Position Overview

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

    The Sales Director for Payments at Linga will oversee the sales of the full suite of Merchant Services Solutions as well as recruit, develop, and lead the team of Hybrid Payments Direct Sales Advisors.

    As the Director of Sales for Linga’s Merchant Solutions business, known as Hybrid, you will be responsible for the development and execution of the Hybrid sales growth strategy and its alignment with the growth and sales of LINGA solutions. Your primary focus will be on expanding Hybrid’s Merchant Services business in Retail and Restaurant businesses, driving customer acquisition, and maximizing revenue opportunities. Additionally, you will develop and manage relationships with customers, strategic partners, including service providers, banks, and cross functional teams, and will achieve alignment, champion, and execute those strategic initiatives that generate mutual value to Hybrid and Linga. You will provide sales leadership as well as direct sales and sales enablement as required for the role as it develops.

    Additional responsibilities:
    Identify and pursue new market opportunities and potential partnerships to expand the customer base and increase market share, as well as develop and maintain strong relationships with key current merchants, partners, and industry stakeholders to drive customer acquisition and retention. Partner closely with the Linga Account executive team to drive mutual sales opportunities and coordinated growth.

    Collaborate with existing partners and extended stakeholders to create joint marketing initiatives, sales enablement programs, and co-branded campaigns to drive merchant acquisition and increase market visibility.

    Provide guidance, coaching, leadership and support to the team to achieve sales targets and revenue goals. Develop a deep understanding of the LINGA sales strategy, business, solutions, and expectations for the partnership and communicate those priorities effectively.

    Lead contract negotiations and pricing discussions with merchants/end users, and support/drive the same from the extended team, enduring profitability while exceeding customer expectations.

    Act as the Linga Payments subject matter expert, potentially representing the company at industry events, conferences, and shows. Stay updated with industry regulations, compliance requirements, payment industry trends, and product updates, and communicate those cross functionally.

    This position will be based in Florida, Texas, Wyoming, Utah, New Mexico, Kansas, Oklahoma, Arkansas or Louisiana.

    Job Description

    • Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship. Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications. Manages processes outlined in the contract and resolves challenges/issues. Handles higher volume, higher visibility and more complex clients while supervising day to day operations of a team.
    • Serves as the clients' lead point of contact for all matters. Responsible for the identification and development of new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Serves as escalation point for the most critical issues and provides leadership, guidance and oversight to the team.
    • Leads in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Works directly with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines.
    • Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. Proactively identifies customization needs, and works with service partners and team to decision/implement.
    • Independently manages processes outlined in the contract and independently partners to resolves challenges regarding implementation and production issues. Serves as an escalation point for high severity requests or issues. Identifies the best solution to maintain a positive client relationship.

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

    PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

    • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
    • Live the Values - Role models our values with transparency and courage.
    • Enable Change - Takes action to drive change and innovation that will transform our business.
    • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
    • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

    Qualifications

    Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

    Preferred Skills

    Account Management, Competitive Advantages, Consulting, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations

    Competencies

    Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process

    Work Experience

    Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

    Education

    Bachelors

    Certifications

    No Required Certification(s)

    Licenses

    No Required License(s)

    Pay Transparency

    Base Salary: $65,000.00 – $164,450.00

    Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

    Application Window

    Generally, this opening is expected to be posted for two business days from 06/27/2024, although it may be longer with business discretion.

    Benefits

    PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

    In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

    To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

    *For more information, please click on the following links:

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