Requisition ID: 195851

    Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

    Senior Manager, Business Payment Products (Domestic Payments), GTB - Toronto, ON

    Global Transaction Banking 

    Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

    As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

    At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

    Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.


    Leads and oversees Business Payment Products (specifically domestic) in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

    What You’ll Do:

    • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
    • Oversee a suite of payment products (including EFT, Cheque services) to drive revenue growth and customer satisfaction by: ensuring products are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required, determining where product gaps may exist with respect to customer needs, competitive offerings, includding trends and providing subject matter expertise and thought leadership to partners as required
    • Review financials, key performance indicators, and trends for: Owning the P&L of the product and working with the pricing and operations teams to drive revenues and improve efficiencies
    • Lead the delivery of approved projects: Overseeing the design and implementation of new digital payment products or features, overseeing/Preparing business cases from concept to executive approval and operating with curiosity to challenge the status quo to improve the product P&L
    • Manage and develop a team (1-4 staff) by: Driving team goals and objectives with timely feedback and support and providing guidance, coaching, and training to direct reports and assessing performance
    • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
    • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
    • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

    What You'll Bring:

    • Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities
    • Excellent communication, interpersonal, and strategic negotiating skills
    • Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures an asset
    • 2+ year experience with cross border/SWIFT products
    • Product management expertise to enable the thorough understanding of products/services
    • A positive attitude combined with confidence to drive team priorities
    • Knowledge of the Bank's application systems and their relationships within the Bank is an asset
    • Experience working in an Agile environment is an asset
    • University Degree in business, economics, or technology (MBA an asset)

    Work Arrangement: 

    This position is currently a Hybrid role, with the expectation that you will be able to work from the office and remotely. Please note that this is subject to change based on the needs of the business. #LI-Hybrid


    If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
    At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

    What's in it for you? 

    Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

    Location(s):  Canada : Ontario : Toronto

    Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

    At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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